📦 Returns
We accept returns on most unused physical items within 14 days of delivery.
To qualify for a return:
- Item must be in original, unused condition
- Must include original packaging, accessories, and manuals
- You must provide proof of purchase (order number or invoice)
Items not eligible for return:
- Opened grooming products (e.g. hair clay, beard oil, balm)
- Used razors, brushes, or clippers (due to hygiene concerns)
- Clearance or final-sale items
- Gift cards
💸 Refunds
Once your return is received and inspected, we will notify you via email.
If approved, a refund will be issued to your original method of payment within 5–7 business days.
Please note:
- Original shipping fees are non-refundable
- In some cases, a restocking fee (up to 10%) may apply
🔄 Exchanges
We only replace items if they are defective or damaged upon arrival.
To request an exchange, please contact us within 7 days of delivery with clear photos and a description of the issue.
📬 Return Shipping
You are responsible for return shipping costs unless the product was defective or incorrect.
We recommend using a trackable shipping service for all returns.
💡 We reserve the right to deny any return or refund request that does not meet the above conditions.
Thank you for trusting NikoVibe — we’re here to keep your grooming experience sharp.
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